We are always happy to see our products helping you to accomplish your goals. If, however, you find the need for a refund, kindly refer to the section below.
Purchase Terms of Agreement The purchase of digital products, including PDF workbooks, downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
Payment + Refund Policy All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.
Given the nature of our offerings as non-tangible and irrevocable goods, refunds for digital products are not issued once the order is confirmed and access to our product is provided. It’s essential to understand that we provide digital products, not services, making it impossible to restrict access to files already received.
Under the Consumer Guarantees Act (CGA), you have the right to claim against the seller if your digital download is faulty. We, as the seller, can process a refund in cases of technical problems that we cannot help resolve or if there was a misrepresentation in the product description. The refund period for such cases is 60 days from the date of purchase.
Technical problems include non-delivery of the product, major defects, or the product not aligning with its description. Non-delivery issues should be reported to us for assistance, major defects to our technical support, and discrepancies in product description within 14 days of purchase, accompanied by clear evidence.
On our product preview pages, we specify compatible with a web browser is required. We do not take responsibility or entertain refund requests based on incompatibility with a web browser.
It’s crucial for customers to understand and acknowledge these terms before making a purchase. Refunds or credits are not provided if you change your mind, make a mistaken purchase, lack the expertise to use an item, or any other situations outlined in this Refund Policy. Purchasing a product implies that you, as a customer, are aware of and agree to our Refund Policy statements.
Equal Direct reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.
Delivery of Goods and Services If you do not receive the digital product link upon purchasing, you can immediately contact support@equaldirect.com with your transaction/payment details to ensure your product is delivered as soon as possible.
